July 19
“The day it happened couldn’t have been worse from a timing perspective,” said David Bosworth, a senior public relations consultant with C2E Consulting describing the experience of losing access to all the files on his desktop PC when his four-year-old, 120GB hard drive crashed.
“It was one of the busiest times of the year for C2E, as we had just brought on a new client and several of our existing clients were ramping up their PR activities for some major fall campaigns. I had campaign briefs, media lists, e-mail correspondence, and original versions of written materials on my computer that I suddenly had no way of accessing. It was a dreadful feeling.”
“Having worked with clients in the IT industry for many years, I have always been aware of the importance of backing up one’s computer system and files. Of course, knowing that you should do something and actually doing it are often two very different things. Unfortunately, that was the case, here. I had no backups.”
Fortunately for David, he was aware of the emergency services offered by CBL Data Recovery Technologies and wasted no time picking up the phone to call CBL for help.
“From the moment I first spoke to the CBL client services representative about my problem, I knew I was in good hands and that if there was any way at all that my files could be recovered, they would be. In fact, the very same day I had my hard drive delivered to CBL’s lab, I received a call back letting me know that the media had been evaluated and that my files could, indeed, be recovered and returned to me on a DVD within 48 hours. What a relief!”
“The people at CBL Data Recovery obviously have all the technical expertise required to pinpoint a data loss problem and recover the data as quickly as possible,” said David. “However, even more important than their technical know-how, the CBL folks seemed to genuinely care about the situation I was experiencing and went out of their way to try to understand the full extent of my problem. With CBL’s help, I was able to get fully back up and up and running with my work in just a couple of days, with a minimum of disruption to the business.”
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C2E Consulting, headquartered in Toronto, provides clients such as Google and TerraNova Capital with research, strategic and communications services.
Category: case studies, business
Tags: c2e, computer crash, data loss, disruption to business, emergency services, google, hard drive crash, no backups, pc crash, recovered files, terranova capital
Jul 19, 11:14 pm
Data Recovery firms all over the world have and will go on publishing stories of this kind. (We’ve read hundreds of them!) What they do not realize is that they could save the redundance by earning much more by providing added value to their customers. At Chief ( in the Data Recovery business since 1986) we invite all Data Recovery Service providers to take a step forward in the “preventive medicine”. The distribution of our BOS service continuity solutions does not reduce the incoming jobs, but make them easier and faster to resolve. As well, customers that have suffered one big crash once feel gratefull for the suggestion, implementation and flexibility of BOS (www.bos.co.il) and keep returning for bigger volume licenses. We invite Data Recovery labs to make contact with us and distribute our tools!
Have a great weekend and keep data safe.