July 23
One Friday afternoon, Simon Sharwood got a lesson in karma.
“I nipped away from my computer to check the cricket score on television,” says the freelance journalist and copywriter and owner of JargonMaster Corporate, a Sydney, Australia-based writing business.
“When I came back, my PC had reverted to DOS mode and was flashing a very nasty-sounding error message indicating it could not read the C:drive any more. I guess that was payback for slacking off at work.”
After an hour’s frantic testing to see if the drive was usable, he concluded that something horrible had happened. A trip to the filing cabinet yielded a week-old backup DVD, but some files on that disk had corrupted.
“I was missing a month of email and many notes I planned to use for future jobs, Sharwood recalls. “I was in quite a state. It was a week until Christmas and I had deadlines to meet before and immediately after the holiday season. I worried that this could hurt my reputation for reliability and quality.”
Happily, he knew of CBL Data Recovery Technologies and resolved to make contact the following Monday morning. But anxiety got the better of him, and he called the company’s 1800 number late on Sunday night to see if it would offer any information.
“I couldn’t believe it when someone called me back on a Sunday night,” he recalls. “That lifted my spirits.” CBL’s website also imparted considerable confidence, as he discovered the ability to log his job online.
“I may not have had any data but at least I could see I was on the road to recovery.”
Come Monday, Sharwood sent his drive to CBL, and soon started receiving emails describing the job.
“I got mail from real people, who obviously knew about my job,” he recalls. “Losing those files made me pretty stressed. CBL were treating me like a real person, which calmed me down.”
...TO BE CONTINUED
Category: case studies, business
Tags: backup, bad sectors, corrupted disks, data loss, unreadable drive
