September 12
Have you ever had the occasion to call a vendor to express your dissatisfaction with its product or service that you purchased? What reaction did you get from the staff? Did they pay you lip service and simply ignore your complaints? Did the vendor live up to its promise?
Since you are reading this article, chances are you or your employer leases or owns the computer. Have you ever experienced problems with the computer which prevented access to your files?
When you informed the vendor that you could not access your files, what did they recommend you should do? Did they simply advise you they could replace the system as it was still under warranty? Did the sales rep or customer service rep ask you about your data?
If improving customer satisfaction and retaining you as a customer is one of their goals, then the recovery and return of your data should be part of their “Service Recovery” efforts.
“Service Recovery“ is not a familiar term to many consumers, but vendors whose customer service staff deal daily with customer problems and complaints are becoming more familiar with the term.
Prompt replacement of your hardware may resolve one problem, but it will not resolve your inability to “access your data” on the hard drive of the system in question. If your vendor—be it the hardware manufacturer, reseller, big box retailer, or service organization—does not ask you about your data, it’s time to shop around for a new vendor before your system (and your data) is returned to the supplier, never to be seen or heard from again.
Customer loyalty is not a given. Your vendor must earn it.
Call CBL Data Recovery or deal with a CBL Data Recovery Advantage Partner in your neighborhood whose “service recovery” efforts do include data recovery.
Category: data recovery, business
Tags: complaints, computer repair, customer loyalty, customer service, data loss, data recovery, repair, resellers, service recovery
