April 12
There are a number of everyday scenarios where hands-on diagnosis is beneficial. Have you ever called up your auto mechanic, described a series of random sounds, and expected him to tell you how to fix it? Do you call your doctor when you are experiencing sharp pains and ask him what household products you can use to get healthy again? These are similar to the variety of scenarios that arise when trying to figure out a computer problem.
We get phone calls on a daily basis of this exact nature. While the problems that are described seem quite specific to the person making the call, they are as vague to general computer troubleshooting as they come. Whether our customers have experienced a “blue screen” or if their hard drive is making noises, it is extremely difficult to pinpoint the nature of the failure based on these symptoms. Unfortunately, those simple descriptions are about the only thing anyone can glean without doing an in-depth analysis, so that is all customers can offer up when they contact us.
For example: a hard drive described as “dead” could mean a number of things. It could be the circuit board, it could be the motor, or it could just mean the operating system fails to boot. It could even be a problem with another computer component. Maybe it is a bad cable, maybe it is the power supply, or maybe even the motherboard. It can be very difficult to rule out all of the potential problems without being able to test the functionality of each part.
A comprehensive in-lab evaluation takes a few hours and helps us to determine what course of action for data recovery is required. Getting the diagnosis right is essential to choosing the correct recovery path that your hard drive needs. Without knowing what’s wrong, attempting a generic repair can lead to bigger problems. After all you wouldn’t perform an oil change on your car when it has a flat tire, would you? Either way, sending your project in to us so we can take a look will give you a proper hands-on diagnosis and clear description of the problem.
Category: data recovery, helpful hints
Tags: customer service, data recovery evaluation, data recovery lab, data recovery specialist, lab
